Frequently Asked Questions

How Do I Sign Up?

Click the ‘Sign Up Here’ bubble floating on the homepage to open an account on Break the Bank Bingo. For signing up with us you can also click on the ‘Join Now Free’ tab on the extreme right side of the homepage. While signing up with us, make sure that you provide us with the accurate information. Valid information makes it easy for us to serve you the upright bingo experience without any hindrance.

Once signed up, we will send you an e-mail with your Player ID and password right away. Clicking on the activation link will take you to Break the Bank Bingo homepage where you can enter your username and password to Login. Once logged in, you can make a deposit and fund your account or play for free. You will then be able to begin playing your favorite games and meet new people in the chat rooms from all over the world!

Will it Take Me Long to Download the Gaming Software?

Definitely not! Because you don’t have to download a software! Playing games on Break the Bank Bingo is as easy as 123 and as swift as an arrow! Just a single click on the “Play Now” button after you register will take you to the whole world fun-filled games. To run the gaming application, all you need is a Flash Player 8.0 installed in your computer.

What If I Forget My Username or Password?

Don’t worry! We’ll help you retrieve your password! So, this time when you forget your password, don’t dread! Just relax and click on the “Forgot your password?” link under the login box. We’ll recover your login details that are safely stored on our servers and send your forgotten Alias or Password to you via email. However, if you are still unable to log in, quickly contact our 24/7 Live Support for help.

What all Banking Options Do you Have?

We offer a wide range of banking options that you can use to deposit funds on Break the Bank Bingo.

NETELLER: One of these various payment methods include NETELLER. It is a swift and secure online payment solution that is open to the non US customers only. With its user-friendly transaction procedure, NETELLER makes depositing and withdrawal very simple and easy for you. So, login and choose the “Fund Account” option on Break the Bank Bingo to make a deposit via NETELLER. For more details on NETELLER, visit www.neteller.com

Credit Card: Online Credit Card Processing is another efficient method to instantly fund your account using your Visa or MasterCard. Go to the Fund Account page after logging in and fill in the required information. Then simply select the amount that you wish to deposit and click on credit. That’s all! You’ll receive an authorization notice once the funds have been credited to your account. You can always trust this mode of banking as payments made through Credit Cards are very safe.

When it’s about banking, security is of prime importance to us. And that’s why we have employed several mechanisms and precautions in order to make transactions as easy as a pie and yet as safe as your house.

  • All transactions are safely carried out through an efficient SSL encryption technology.
  • All transactions are processed in US Dollars.
  • Our servers log all the transactions carried out on the website.
  • We provide all the players with a complete record of their transactions.

How to Deposit Funds into My Account?

Well, it’s very simple! Login and click the ‘Fund Account’ button to choose from the several modes of banking options. Select the amount you want to deposit and click on Credit to add funds to your account.

What are the Minimum Funds I can Deposit?

You can deposit a minimum value of $25 at one time. But the value of your deposit bonuses will be determined based on your deposit history. That’s because in order to claim some specific bonuses, you need to make certain amount of minimum deposits.

How to Withdraw My Winnings?

  • Go to your account and press the “Withdraw” option on the cashier page to request a withdrawal.
  • All the payouts are carried out via mail and so it takes a time of about a week to process a withdrawal.
  • The withdrawal requested by you cannot exceed the cash balance available in your account.
  • You can request a withdrawal if you wish to close your account.
  • In the event of charge backs, any unpaid or outstanding charges will be subtracted from your account balance.
  • In ALL cases, Break the Bank Bingo reserves the right to withhold any such payments till all the financial transactions have been settled and cleared.
  • All your withdrawals will be listed as Aquapay transactions.

How to Earn Loyalty Points (LPs)?

Just deposit and earn loyalty points! Loyalty points is our way to pamper you with all the goodies and bonuses for being a loyal and regular player on Break the Bank Bingo. On all your deposits, we offer you redeemable loyalty points that you can collect and then exchange them for burly bonuses. For more details, visit our Loyalty Page.

Can I Withdraw My free Sign Up Bonus Without Playing?

Your free Sign up bonus can be used to play on Break the Bank Bingo. However, in order to withdraw your free bonus money, you need to win a game or make a deposit. In both the cases, your bonus amount cannot be withdrawn before the span of 15 days from the day you create an account on Break the Bank Bingo.

How Do I Close My Account?

To close you account, you need to send a request to cancel your account to our customer support. However, if your wish to close the account with us is supported by any sort of dissatisfaction that you experienced while playing on the website, then please let us know. Your feedback is greatly appreciated as we are making constant efforts to improve and bring you the best gaming experience online.

ow Can I update My Account Information?

If you want to change or update your account information please send your new details to our customer support team by putting in a trouble ticket and we will make the changes for you.

How Can I Play Bingo?

  • Login and click on “BINGO” tab to play bingo.
  • Select a game you wish to play from the Bingo Game Selector menu. Currently we have 6 Bingo Room choices to choose from.
  • A new screen will open up once you click the selected bingo room. You can purchase bingo cards to play bingo or play using your $25 free sign up bonus. There is also a 24/7 free bingo room for you to enjoy. If you see a pop-up stopper, disable it to view the screen.
  • You can also pre-order bingo cards for any game or any date in the future.
  • You can purchase cards by clicking on the “Buy Selected Cards” option once you have selected your cards by clicking on them. The cards cannot be changed once the purchase has been made. If you want to view more card choices besides the 24 cards exhibited on your screen, you can select the “Get More Cards” option. Note: the maximum purchase is 48 cards.
  • All the cards must be purchased before the game starts playing.
  • Pre-purchase option allows you to view the selected number of bingo cards, but it does not allow you to see the selected cards prior to the game. To view or remove your pre purchases an hour before the game begins, you can access your “Pre Order Cards” or “Pre Ordered Games” from your account.
  • If you are facing any problems with the software, please “Open Ticket” for help from the main screen.

How Do I Change My Alias?

You can change your Alias manually. And so, you need to know a couple of things in order to get your Alias changed. Send in a ticket to the Customer Support with your NEW Alias (please provide 2 choices in case one Alias is already taken).

  • The nicknames that are offensive or promote other bingo sites are not allowed.
  • Customer Support will process your name change request within 24 hours (it may take longer over the weekends).
  • You must follow the name change procedure carefully or it may hinder the crediting of any Bonus Bucks from Break the Bank Bingo.
  • Our customer support will send you an email when your name change process is completed.
  • You must login with your new Alias to confirm your new nickname.

PLEASE NOTE: You are allowed only ONE (1) NICKNAME CHANGE within a period of 30 days and you can request a name change on the last two days of the month only!